Launching your camper application can feel stressful, especially if parents call saying sessions don’t appear correctly. Most of the time, the fix is simple—usually in the session setup or pricing table.
Check Application Constraints
Navigate to Admin > Camper Setup > Season Settings. Select the season from the top tabs, then open the session you want to review. From here, you can set constraints to control who can see sessions and programs in the camper application.
Moving through the list, check to see if any constraints are preventing parents from seeing the session on the application:
Gender: Is the applicant trying to enroll someone who doesn’t match the session’s gender setting?
Grade: Is the child outside the allowed grade range? Parents sometimes enter the wrong grade at the start of the application. Also check if your camp uses “grade entering” or “grade completed”.
📖Related Help Materials:
Show on App: New seasons default with this box unchecked. Did you remember to check it for sessions you want visible?
Capacity: If itemized capacity is set and the session is full, did you choose Hide on Application in the Session Group settings?
Tag: If sessions are restricted by tag, only applicants with the matching tag will see them. (See the related article on restricting by tag.)
Make your changes and click the green "Save" button in the bottom right. Then, test the camper application to confirm the session appears correctly.
Check the Pricing Table
If you've checked all the items above and they're all set the way they're supposed to be, the other most common reason a session or program would be missing in action is that it doesn't have a row on the pricing table.
Navigate to Admin > Financial Admin > [Current Season] > Pricing. If you see the "New Pricing Rules' alert, the you haven't created pricing for your session.
Note: Even if your camp is free, you still have to have something for each session and program in the pricing table.
Add your line items and click Save on the pricing table. If the session has no fees, simply save the table, and it will appear in the camper application.
Additional Notes:
Constraints are the most common reason a form doesn’t appear on a family’s CampInTouch dashboard. If a parent reports a missing form, go to Admin > Camper Setup (or Staff) > Forms Admin, find the form, and click Edit Constraints. Check whether the form is limited to certain divisions and if the camper’s record is missing a division—that’s often the issue.
Also check season visibility. Navigate to CampInTouch > Forms> Camper Application > General Settings. The first option controls which seasons are visible, along with whether new or returning campers can see them.
