The help center is your first stop — but when you need a human, we're here. Submitting a ticket is the best way to reach us. You'll have a written record of the conversation, and our team can route your question to the right person without anything falling through the cracks.
No prerequisites for this one. You can submit a ticket any time, from anywhere in Campminder.
📋 Note: You may hear support agents refer to tickets as "cases" — that's just what the team calls them internally. Same thing.
What you'll learn:
How to create and submit a help ticket from inside Campminder
Which ticket category to choose for your question
How to reach us by phone if you need to
Video Walkthrough
Submit a Help Ticket
Click the purple ticket icon in the top-right navigation panel.
From the panel that opens, click the green Create New Ticket button.
Select a category from the dropdown. (See the category guide below if you're unsure.)
Enter a brief description of your issue in the subject line — this becomes the ticket title.
In the text box, describe your question in as much detail as possible. Include what you expected to happen, what actually happened, and any steps you've already tried.
Add a contact phone number if you'd like a callback — especially if it's different from what we have on file.
If you want other users in your organization to see this ticket and our response, check the make available to all users box.
Attach a file if it helps illustrate the issue.
Click the green Submit Ticket button.
📋 Note: Tickets are private by default — only you and Campminder staff can see them. Check the "available to all users" box only when organization-wide visibility is useful.
💡 Tip: The more detail you include upfront, the faster we can help. A ticket with context rarely needs a follow-up message before we can get to work.
🎯 Try it now: Click the purple ticket icon in your navigation bar and take a look at your existing tickets or announcements. Familiarize yourself with the layout so you're ready when you need it. No need to submit a ticket — just get oriented.
Pick the Right Ticket Category
Not sure which category fits? Here's a quick guide:
Account Settings | Logins, permissions, bulletins, notifications. |
Bunking | Bunk setup, assignments, bunk request forms, bunk reports. |
CampInTouch | The camper application, parent access, photos, online payments, locked-out parents. |
Communication | Mass and individual email, labels, documents, merge codes. |
Financial | Batch billing, invoices, camper ledgers, billing info, transaction reports, audits. |
Forms | Camper or staff forms, custom questions, editing constraints, batch printing. |
Fundraising | Online giving forms, appeals, campaigns, pledges, donor reports. |
Medical | Health history forms, logs and treatments, medical reports, emergency contacts. |
Person Records | Anything to do with a camper, staff member, parent, or donor record. Also: merging records, linking family members, deleting records. |
Reporting | Any user or system report, charts, criteria, saved reports, field configuration. |
Scheduling | Schedule setup, auto scheduler, achievements, elective and activity questions. |
Season Management | A broad catch-all. If you're not sure where it fits, try here. Sessions, definitions, camper app config, discretionary accounts, staff hiring, logins. |
Staffing | Staff-specific questions: hiring, statuses, background checks, salary. |
Travel | Busing, flight assignments, travel attendance, day and residential travel. |
💡 Tip: If your question could fit two categories, just pick one — we'll reroute it on our end if needed. Don't let category uncertainty stop you from submitting.
Reach Us by Phone
Prefer to call? You can reach Campminder directly at 303.444.2267 ex 2
💡 Tip: For anything complex or multi-step, a ticket is usually faster than a call — it gives our team time to look into your account before responding, and you'll have the answer in writing to reference later.
Before you move on, check yourself:
Do you know where to find the ticket icon and how to open a new ticket?
Can you identify which category fits your most common type of question?
Do you know whether your tickets are visible to your whole organization by default?
Ready for the next step?
Navigate Campminder: Get Oriented and Find Your Way Around — if you haven't done the orientation yet
Set Up User Groups and Add Your Team — make sure your team has the access they need before they need support